Privacy Policy

Introduction

Frags & Flavs (“we” or “us” or “our”) respects the privacy of our users (“user” or “you”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.fragsnflavs.com, including any other media form, media channel, mobile website related or connected thereto (collectively, the “Site”). Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We reserve the right to make changes to this Privacy Policy at any time and for any reason. We will alert you about any changes by updating the “Last Updated” date of this Privacy Policy. Any changes or modifications will be effective immediately upon posting the updated Privacy Policy on the Site, and you waive the right to receive specific notice of each such change or modification.

You are encouraged to periodically review this Privacy Policy to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the Site after the date such revised Privacy Policy is posted.

Collection of your information

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personal Data

Personally identifiable information, such as your name, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or when you place an order, customize a gift box, subscribe to our newsletter, or contact customer support. You are under no obligation to provide us with personal information of any kind; however, your refusal to do so may prevent you from using certain features of the Site.

Derivative Data

The information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

Financial Data

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date), that we may collect when you purchase, order, return, exchange, or request information about our services from the Site.

We store only very limited, if any, financial information that we collect. All financial information is stored by our payment processor, Razorpay, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

Data From Social Networks

User information from social networking sites, such as Instagram, Facebook, and Google, including your name, your social network username, location, gender, birth date, email address, profile picture, and public data for contacts, if you connect your account to such social networks.

Mobile Device Data

Device information, such as your mobile device ID, model, and manufacturer, and information about the location of your device, if you access the Site from a mobile device.

Third-Party Data

Information from third parties, such as personal information or referral data, if you connect your account to the third party and grant the Site permission to access this information.

Data From Contests, Giveaways, and Surveys

Personal and other information you may provide when entering contests or giveaways and/or responding to surveys.

Use of your information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized gifting experience. Specifically, we may use information collected about you via the Site to:

• Fulfil and manage purchases, orders, customized gift boxes, payments, and other transactions related to the Site.
• Email you regarding your order confirmation, shipping updates, and delivery notifications.
• Create and manage your account.
• Deliver targeted promotions, festive offers, and gifting recommendations.
• Process payments and refunds.
• Prevent fraudulent transactions and protect against criminal activity.
• Respond to customer service requests.
• Resolve disputes and troubleshoot problems.
• Increase the efficiency and operation of the Site.
• Monitor and analyze usage and trends to improve user experience.
• Notify you of updates, new collections, and seasonal launches.
• Send newsletters (if subscribed).
• Perform other business activities necessary for operating a luxury gifting brand.

Disclosure of your information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, investigate potential violations, or protect the rights, property, and safety of others, we may share your information as required by applicable law.

Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing (Razorpay), shipping partners, hosting services, email delivery services, and marketing assistance providers.

Marketing Communications

With your consent, we may send promotional emails or messages regarding new collections, festive offers, or special gifting campaigns. You may opt out at any time.

Business Transfers

If Frags & Flavs undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction.

We are not responsible for the actions of third parties with whom you share personal data. If you no longer wish to receive communications from third parties, you must contact them directly.

Tracking Technologies

Cookies and Web Beacons

We may use cookies, tracking pixels, and similar technologies to improve your experience and analyze website traffic. Most browsers accept cookies by default. You may remove or reject cookies, but doing so may affect certain website features.

Website Analytics

We may use third-party analytics tools such as Google Analytics to analyze user behavior and improve the Site. These services may use cookies and tracking technologies.

Third-Party Websites

The Site may contain links to third-party websites (e.g., payment gateways or social media platforms). We are not responsible for the privacy practices of those websites.

Security of your information

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

Policy for children

We do not knowingly collect information from children under the age of 13. If you believe we have collected such data, please contact us.

Options regarding your information

You may:

• Review or update your account information by logging into your account.
• Contact us to request deletion of your account.
• Opt out of marketing emails by clicking “unsubscribe” in any promotional email.

Some information may be retained for legal and fraud-prevention purposes.